Delivery & Returns

Delivery

Items are sent by Standard Delivery, which should be with you in 3-4 working days. 
We currently only offer UK delivery

Returns

Refunds and replacements can only be issued if:

  • the goods are damaged or defective

  • the goods were purchased directly through scaidrinks.com

  • the goods are returned within a 30 day period from receipt

We are unable to refund bottles that have been opened or if they were purchased via third party sellers. We are also unable to refund Sale items.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Shipping costs are non-refundable.

SCAI drinks are not required to offer money back guarantee’s on purchases as food & drinks are exempt from this.


Should the Product you have purchased need to be returned due to a fault or an error of Product, SCAI drinks will refund the full cost of the product. 

If your circumstances align with our Returns Policy, please email info@scaidrinks.com to coordinate, using the subject line RETURNS. We also require a receipt or proof of purchase. 

Once your return is received and inspected, we will send you an email to notify you that we have your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.Your statutory rights are not affected by the SCAI drinks return policy.

If you haven’t received a refund, first check your bank account again. Then, contact your credit card company as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this, it is over 30 days and you still have not received your refund, please contact us at scaidrinks.com

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Exchanges 

We only replace items if they are defective or damaged.  
If this is the case, please email at 
info@scaidrinks.com and we will help you from there.